Service Dispatcher/Co-Ordinator (Bi-Lingual) – French/English


Published
September 24, 2021
Location
Mississauga, ON
Category
Job Type
Employer
  • Brian Pho
Salary
$50,000 - $55,000 per annum + Bonus
Travel Requirements
0%
Start Date
ASAP

Description

Bi-Lingual Service Dispatcher
Salary: $50,000 + Bonus (Up to $5,000) + Benefits + Profit Share Plan (After 2 years. Up to Max. 1 month salary per year – discretion of corporate office and based on annual performance)

Location: Mississauga, ON

 

Reporting directly to Service Director, The Service Dispatcher is responsible for administrating dispatch and administration of other duties and support to our client Service team. Position requires In-coming and Out-Going phone calls as needed.

Duties

  • Managing installations and commissioning on new units: Dispatching Work Orders and following up with the Service Partners on status.
  • Work very close with our client dealers to coordinate appointment dates with end users, appointment for the commissioning or installation on new RATIONAL equipment.
  • Assign the work orders to the Service Partner in SalesForce and dispatch accordingly.
  • Create work orders manually when required.
  • Review the work orders submitted by the Service Partner, check for data accuracy and process accordingly in SalesForce.
  • Check for work order data discrepancies in SAP.
  • Ability to create reports from SalesForce -after initial training-, use the reports to analyze data and create action plans.
  • Provide administrative support in other service tasks such as Maintenance Programs, parts orders, and administration training.
  • French translations of Service Documents and other duties as required.

 

Our Client

Our client is a world leading supplier of combi-steamers since 1972. The eligible candidate understands the dispatch of service companies to perform service activities at customer locations and have the ability to coordinate precisely with different companies involved in the process. Experience in Microsoft Office, SalesForce and SAP software is an asset. This position will reside in Ontario and work out of the Mississauga, ON headquarters office

 

 

 

Requirements

Main Skills:

 

  • Minimum 2 years in Service Dispatch, Service Co-Ordination, or Customer Service. Dispatching other companies, preferred service companies or technicians.
  • Fast Typing (minimum 55 wpm) – Bilingual (French-English)
  • Experience with software such as Sales Force, SAP, Excel
  • Some Technical Background
  • 2 years of Formal Education after High School (College is OK)
  • Hours of work: 9:30am – 6:00pm with 30 minute of unpaid lunch (Hours might change later on)

 

Additional Comments

Our Client

Our client is a world leading supplier of combi-steamers since 1972. The eligible candidate understands the dispatch of service companies to perform service activities at customer locations and have the ability to coordinate precisely with different companies involved in the process. Experience in Microsoft Office, SalesForce and SAP software is an asset. This position will reside in Ontario and work out of the Mississauga, ON headquarters office

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