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Field Service Team Leader/Supervisor


Published
June 29, 2022
Location
Montreal, QC
Category
Job Type
Employer
  • Brian Pho
Salary
Depends on experience.
Travel Requirements
50%
Start Date
ASAP

Description

The Eastern Technical Manager will provide technical support to Our Field Service partners. 

This will include:

  • Monthly review of the KPI with Service Partners.
  • Perform annual Service Partner’s assessments.
  • Rotate every 2 months in the technical call enter
  • Available to be on call during the weekends in the assigned call center week
  • Provide Technical training to Service Partners.
  • Travel to the Atlantic Provinces and Quebec City to evaluate performance of Service Partners. 50% - 60% of the time is travelling to the Atlantic Provinces and Quebec City.
  • French translations of Service Technical Documents
  • Release warranty and installation claims in the warranty system every month
  • Support National Accounts in Quebec and in the Atlantic Provinces
    •  Able to travel to USA 3 – 4 times a year.
      Desired Skills and Experience:
       Provincial Gas certification
       Technical college degree of minimum 2 years or Technical apprenticeship program completion.
       Management degree is desirable.
       Minimum 5 years of experience as a Service Supervisor or Service Manager in a Food Equipment Industry, HVAC, oil and gas
      or related industry.
       Experience doing technical training for other technicians or vendors.
       Demonstrated experience in Microsoft Office, Excel, Power point and CRM Software
       Experience supervising or dealing with technicians, suppliers and customers
       Excellent customer service, verbal and written communication skills in English and French.
       Proven work ethic with references

Requirements

Desired Skills and Experience:

• Strong technical background. Able to learn new technical information, able to read wiring diagrams and understand the basics
of a gas system.

  •  5 years of experience in the food equipment, automotive, heavy equipment, lift truck, oil &gas, HVAC or similar industries; someone with great attitude, able to lead others,  enjoy teaching and improving performance, a candidate self motivated, with good organizational and planning skills, experience dealing with customers.
  • Our Client will train the candidate in the management side and will provide technical training in our equipment

    • On hands experience doing diagnoses and/or repairs in other industries.

    • Able to use basic diagnose instruments such as a multimeter, gas pressure gauge

    • Technical college degree of minimum 2 years or Technical apprenticeship program completion.

    • Management degree is desirable.

    • Minimum 5 years of experience as a Service Supervisor or Service Manager in a Food Equipment Industry, HVAC, oil and gas
    or related industry.

    • Experience doing technical training for other technicians or vendors.

    • Demonstrated experience in Microsoft Office, Excel, Power point and CRM Software

    • Experience supervising or dealing with technicians, suppliers and customers

    • Excellent customer service, verbal and written communication skills in English and French.

• Proven work ethic with references

• Provincial Gas certification is desired

Additional Comments

This is a large multi-national company with experience in Equipment Manufacturing. Great opportunity for growth and advancement. 

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