fbpx

Insolvency Front Line Customer Services Administrator


Published
May 5, 2022
Location
Toronto, ON
Job Type
Employer
  • Tanya Bassil

Description

An insolvency firm in North York is hiring a Front-Line Customer Services Administrator.
Job Overview

The role of the Financial Services Customer Services Administrator will be the first point of contact for clients. The employee performs a critical sales and retention role through interaction with potential and existing clients.
Interaction will be via inbound and outbound telephone contact, email, online bookings and live chat sessions and will require the ability to answer questions, qualify leads and book/follow-up on appointments.
The role will also require liaising with internal partners and admin staff. Insolvency/consumer proposal experience is required. The ability to understand client’s needs and be empathetic is critical to the role.

Responsibilities

  • Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions 
  • Handle inquiries with an exceptional quality of interaction, asking qualification questions, booking appointments and following up with clients as required
  • Handle and respond to technical questions regarding bankruptcy or consumer proposals
  • Provide regular updates regarding the overall nature of inbound calls, e-mail, live chat sessions and any trends or concerns detected
  • Represent the brand, maintaining a professional, competent, empathetic and positive demeanor at all times

Requirements

Skills Required

  • Insolvency/consumer proposal experience is required
  • Familiarity  Ascend  Software 
  • Customer Service -Excellent telephone personality and style; demonstrated ability to empathize and connect with client
  • Excellent verbal communication skill
  • Good listening and empathy-listen for clear comprehension and understanding of the customer’s needs
  • Good organization and administration skills -Use system and tools to complete each transaction completely and with maximum efficiency 
  • Good Team Player with demonstrated ability to work with others in a collaborative environment
  • Recognize when escalation is required

Education

  • High School Diploma required

Additional Comments

If you are interested in this opportunity, please forward your resume by separate attachment in word format to: tanya@campbellmorden.com.

Upon receipt of your resume I will call you to discuss the opportunity in detail.

For further information, please contact:
Tanya Bassil, Sr. Partner
Campbell Morden Inc.
Phone: (416) 598-4020

Apply
Drop files here browse files ...
Support Formats: pdf,doc,docx,txt
Drop files here browse files ...
Accepted File Types: pdf, doc,docx, txt
Drop files here browse files ...
Accepted File Types: pdf, doc,docx, txt

Related Jobs

Manager - Field Service   Montreal, QC new
May 17, 2022
May 17, 2022
Controller - Manufacturing - Industrial Distribution   Oakville, ON, MIlton, ON, Burlington, ON new
May 17, 2022

Are you sure you want to delete this file?
/