Debt Solutions Customer Services Representative

November 4, 2021
North York
Job Type
  • Tanya Bassil
$35,000.00-$40,000.00 per year
Start Date


Position Summary

Debt Solutions /Customer Services Representative

Your primary responsibilities are summarized as follows. You will provide support to various DSM’s (Debt Solution Managers), which includes:

Major Responsibilities:

  • Accurate file input of pertinent information into Ascend (our internal software)
  • Confirmation and scheduling of appointments
  • Follow up and liaise with debtors, creditors and referral sources
  • Assisting debtors and referral sources in completing tasks in preparation for insolvency filings
  • Printing documents and preparing files
  • Liaison with admin and banking teams re: outstanding issue on files
  • Help with Creditor meetings with negotiations and preparing minutes for the meeting
  • Familiarity with different functions and aspects of team members to help navigate and respond to administrative questions of current clients
  • Develop and maintain knowledge of: (i) insolvency matters; (ii) relevant community referral sources and businesses providing service other than AFAP; and (iii) AFAP’s services.
  • Other duties as may be required



  • College diploma (or 3 years of experience in a similar work environment)


  • 3 years’ experience in administration/clerical role
  • Extremely detailed oriented
  • Business Acumen
  • Organizational skills to organize workload
  • Computer skills to use Microsoft Office (Outlook, Excel, Word)
  • Analytical skills to analyze account activities
  • Written communication, spelling, grammar and proofreading/editing skills to compose letters, memos, etc.
  • Good communication skills to speak effectively with clients, staff and other third parties
  • Interpersonal skills to deal with team members, staff and clients
  • Able to learn other computer software quickly
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