Job Board

Applications Engineering Manager - Industrial Gears and Power Transmission

Recruiter:

Brian Pho


Category:

Technical Management


Work city:

Brampton, ON


Work start:

ASAP


Created:

07-17-2019


Hits:

154


CUSTOMER SERVICE AND APPLICATIONS MANAGER
Location: Brampton, ON
Salary: $100,000 - $140,000 per annum
Industry: Power Transmission, VFD, Industrial Motors

We are searching for a Customer Service and Applications Manager.

You will lead a team of Customer Service and Applications Engineers.

  • Manage the day-to-day activities of the Customer Service & Application Engineering teams to ensure industry leading service levels. Increase efficiencies wherever possible.
  • Coach and mentor Customer Service Application Engineering employees on various customer service and problem resolution methods, techniques and best practices to motivate and encourage a consistently high level of performance from each individual and team.
  • Investigate and resolve customer complaints, issues and problems, and coordinate with others, internally and externally, as needed to ensure customer satisfaction.
  • Develop and implement customer service metrics, collect data and monitor, track and report on the [weekly, monthly, quarterly, annual] service levels, targets and goals, ensuring that targets are achieved and exceeded.

You will have:

  • Bachelor of Mechanical Engineering Degree. P.Eng Designation Required. Bi-Lingual (F/E) preferred.
  • 7-10 years of experience as an Applications Engineer in Motors, Drives, VFD.
  • 3-5 years in Management role with experience in supervising both Customer Service and Applications Engineer
  • Strong Mechanical Aptitude. Good Working knowledge of mechanical power transmission equipment including gear reducers, electric motors and VFD
  • Knowledge of MS Dynamics, ProQuote and Design, Failure Analysis , FMEA

Competitors

Must come from the Motors industry.

-- Baldor/ABB

-- GE Electric (Peterborough)

-- Siemens Westinghouse (Former Hamilton plant)

-- WEG Motors

-- SEW EuroDrive

-- Nord Drive System

-- Leeson Electric

Go to top